Privacy Notice

1. Who we are

Innit Social Limited is the controller of the personal information described in this notice. You can contact us at admin@innit.social.

2. Information we use

Depending on the features you choose, we may process your account details, Innit ID, verified contact details, profile information, device and security data, connections, reports, listings, payments and support messages.

When you allow it, the app may also use your camera, microphone, photos, contacts, notifications or approximate location to provide the feature you requested. Operating-system permission controls remain available to you.

3. Your messages and media

Personal messages and media are encrypted on your device before storage or transfer. Encrypted text envelopes and the limited routing, relationship, delivery and safety information needed to operate the service are held in our application database. Opaque encrypted media and recovery capsules are held in private object storage and are released only through short-lived, authorised links. Listings and other content you deliberately publish are visible according to the audience you select.

4. Why we use information

We use information to provide and secure your account; deliver Chats, Hub and Listings; sync content across your devices; process purchases; respond to support requests; prevent misuse; comply with law; and improve reliability. Our legal grounds may include performing our contract with you, your consent, our legitimate interests in operating a safe service, and legal obligations.

5. Services that help us operate

We use service providers where necessary, including Google Cloud and Firebase for application infrastructure, phone verification and notifications, Resend for authentication-email delivery, Cloudflare for private encrypted object storage, Apple and Google for mobile distribution and purchases, and Stripe for eligible web payments. These providers process information under their own terms and our arrangements with them.

6. Cookies and device storage

We use strictly necessary cookies and similar storage to protect sign-in, maintain your authenticated session, prevent abuse and provide features you request. These cannot be switched off through our cookie control because the service would not work securely without them.

If you choose “Accept all”, we may also store preference information such as whether the web-app navigation is collapsed. Choosing “Essential only” does not affect sign-in or core features. We currently do not use advertising or analytics cookies. You can change your choice at any time using “Cookie settings” in the website footer.

7. Retention and deletion

We keep account and operational information only while it is needed for the purposes above, legal requirements, fraud prevention or dispute handling. Verification documents are encrypted, restricted to authorised reviewers and retained only for the documented review, fraud-prevention and legal periods. Fresh evidence is required for each monthly review. Message and media deletion follows the retention and participant-copy rules shown in the app; encrypted media is scheduled for deletion from private object storage when its controlling message is deleted or expires. You can request account deletion at any time.

8. Your choices and rights

You can control profile visibility, audiences, blocks, reports, notification settings and device permissions. Depending on where you live, you may have rights to access, correct, erase, restrict, object to or export your personal information, and to withdraw consent.

9. International use and children

Service providers may process information outside your country with appropriate safeguards. innit.social is not intended for children below the minimum age permitted in their country. We may apply additional age and safety controls where required.

10. Questions or complaints

Contact admin@innit.social first so we can help. UK users may also complain to the Information Commissioner's Office.